Refund policy
Refund & Return Policy
We want you to be completely satisfied with your purchase. At VisitHardware, we offer a 30-day return policy, giving you 30 days after receiving your item to request a return.
1. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
*Please note: Custom-ordered hardware, bulk commercial orders, and sale/clearance items are not eligible for return unless they arrive damaged or defective.
2. Return Process
To start a return, you must contact us first at info@visithardware.com. If your return is accepted, our team will provide you with a Return Merchandise Authorization (RMA) and detailed instructions on how and where to send your package.
Important: Items sent back to us without first requesting a return authorization and RMA will strictly not be accepted.
3. Return Shipping Fees & Restocking Fees
- Defective, Damaged, or Wrong Items: If the return is due to our error (e.g., incorrect, broken, or defective product), VisitHardware will provide a prepaid return shipping label or offer a full refund/replacement at no extra cost to you.
- Customer Personal Reasons ("Change of Mind"): If you are returning an item due to personal preference, you will be responsible for paying the actual return shipping fee to our designated return facility.
- No Restocking Fee: We do NOT charge any restocking fees for returns.
4. Damages and Issues
Please inspect your order upon reception and contact us immediately within 7 days at info@visithardware.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Clear photos or videos of the issue are required for quick verification.
5. Exchanges
We do not offer direct exchanges. The fastest way to ensure you get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.